Refund Policy

Cancellations made before 48 hours in advance of your Messy Paints Session receive a Gift Voucher to the value.
Rescheduling more than 48 hours in advance of your Messy Paints Session is Free of Charge.
Cancellations made 48 hours or less in advance of your Messy Paints Session will not receive a refund. All bookings are final. This is because we put a lot of work into preparing the packages, rooms, generating a schedule, and often prevents someone else from being here.
We advise clients to come in at least 10 minutes early to their reservation time to sign in and get suited up. If you are more than 10 minutes late, you will be asked to reschedule. We charge a £20 rescheduling fee.
Rescheduling 48 hours or less in advance of your Messy Paints Session incurs a £20 Reschedule Fee per Station.
Once you have rescheduled your Messy Paints Session, you are no longer entitled to a refund if you cancel the rescheduled time.
If your whole party or an individual guest in a party does not show up to their Messy Paints Session, they will not receive a refund and do not have the option to reschedule. Calling in at the time of the Messy Paints Session or after the fact are considered no shows.
Should we need to cancel or reschedule your booking for any reason, we will use reasonable endeavours to notify you of this change. In this instance we will offer a 100% refund or offer an alternative date for your booking.

Cancellations made before 48 hours in advance of your Prison Smash Session receive a Gift Voucher to the value.
Rescheduling more than 48 hours in advance of your Prison Smash Session is Free of Charge.
Cancellations made 48 hours or less in advance of your Prison Smash Session will not receive a refund. All bookings are final. This is because we put a lot of work into preparing the packages, rooms, generating a schedule, and often prevents someone else from being here.
We advise clients to come in at least 10 minutes early to their reservation time to sign in and get suited up. If you are more than 10 minutes late, you will be asked to reschedule. We charge a £10 rescheduling fee.
Rescheduling 48 hours or less in advance of your Prison Smash Session incurs a £10 Reschedule Fee.
Once you have rescheduled your Prison Smash Session, you are no longer entitled to a refund if you cancel the rescheduled time.
If your whole party or an individual guest in a party does not show up to their Prison Smash Session, they will not receive a refund and do not have the option to reschedule. Calling in at the time of the Prison Smash Session or after the fact are considered no shows.
Should we need to cancel or reschedule your booking for any reason, we will use reasonable endeavours to notify you of this change. In this instance we will offer a 100% refund or offer an alternative date for your booking.